Being too friendly

My coworker warned me early on that I should not be overly friendly when helping peopel with specific problems that could probably be solved if they bothered to take the time to figure it out themselves. Typically, this occurs with reporting issues on the eXRS and gXRS systems where we have provided certain employees with access to reporting tools. We also give some minor training and then send the employees off to do reporting on their own. In specific circumstances it becomes necessary to assist by creating custom reports, sometimes which take a significant amount of time. However, it seems that more and more the employees become dependent on my help and are constantly asking for help, even with issues that could be done on their end with only a modest amount of effort. It seems that many employees are just lazy, and if someone (namely me) is willing to do the work for them they are going to continue to vist that "well" until it is all dried up. This is not to suggest that I do not enjoy helping figure out reporting issues or working out bugs with the Cognos tool but I do no appreciate when an employee think that there is the most important one and deserves my immediate time and attention.

Okay enough complaining. Today is a little slow because we are still gearing up for the new rollout of Asia Pacific for gXRS. I know that the avalanche of work is on the horizon so I am trying to map out what my responsibitlies are going to be, at least as close as I can predict.